Capability™ FM Enterprise is a fully web based solution for Facilities Management providing a complete and comprehensive support for FM activities in large and geographically disperse organizations.

Many different activities are included in the concept of Facilities Management, such as office support, reception, conference, mailroom, internal services and real estate services. Integrating these services under one umbrella supported by a IT-solution for Facilities Management creates great opportunity for focus in the organization, cost savings and quality.

Capability™ FM Enterprise is present on all different levels in the FM organization. Day to day operations including receptionists, service team workers, conference administrators and janitors are facilitated by the system. The FM organization as a whole can work more efficient providing a consistent quality through coordinating the daily flow of service requests and work orders. On the strategic level, the FM manager and top management will have full control of the FM-operation, with updated information on important key indexes and deviations from SLA levels.

Customer value

• Time savings
• Quality improvement
• Increased service level
• Improved business knowledge
• Focus on core activities

Capability™ FM Enterprise is developed in close cooperation with leading players in the FM area ensuring the application’s customer focus and customer value. Each system function is the result of long and extensive experience of behalf of our customers and partners.

Functions

• Consistent en efficient management of service and repair requests
• Scheduling of recurring work items
• Delegation of work items to responsible group
• FM portal facilitates for the organization to order services and communicate with the FM organization
• Asset Management
• Contract- and SLA-management
• Mange sub-contractors
• Time reporting
• Conference and room reservations

Many large and geographically disperse organizations run an extensive Facilities Management operation. In addition to FM-services such as such as office support, reception, conference, mailroom, internal services, the FM organization is responsible for real estate services, space management, supplier management etc.

In the public sector there are hospitals, local authorities, universities, defense facilities, and correctional facilities, all with extensive FM-activities and often in different locations. Increased demand for cost efficiency brings new challenges. With an integrated approach to FM, the organization can achieve important values such as cost reduction and improved quality.

The trend is to concentrate the FM-activities to one FM-organization. Sometimes. For increased transparency, the FM-organization is incorporated in its own unit. Some organizations prefer to improve FM keeping the operation in-house while others prefer to outsource. Multi-sourcing means that a mix of internal and external suppliers is used while management is kept in-house, keeping important knowledge and control in the organization.

With Capability™ FM Enterprise many types of actors in the FM organization collaborate. Together they are able to create an even better FM operation and contributes to an even better core business operation in the company:

• User – people in the enterprise ordering services
• Agents – people in the FM organization managing service requests and ordering service
• Service workers – people in the FM organization delivering FM services: janitors, technicians, receptionists, conference hosts etc
• Sub-contractors– external companies working with the delivery of FM services
• Management – FM manager and top management responsible for the FM operation working with planning and monitoring key indexes etc.