People like to be empowered. The FM Portal empowers people in the organization to order and perform service themselves directly on-line. It can be a service request, a repair request, a room reservation or a purchase. The user will be flexible and self-sufficient while releasing the service staff to focus on their real task: delivering services.

Capability™ FM Portal is a complete web publication system enabling the FM organization to provide the company with up to date information about Facilities Management issues.

FM Portal key features:

It is essential to be able to reach the desired service worker directly in the field. Capability™ Mobile work orders help you reach that goal. Utilizing cost efficient and standard technology like WAN, WLAN or WiFi, with cheap terminals such as standard mobile phones or computers, people can receive their work order directly independently of position.
 
Capability™ Mobile work orders lets the service centre forwarded directly work order or a request directly to the desired person or group of persons. During off hours and week ends the automatic delegation engine will take care of reaching the on-duty technician.
 

Capability™ Mobile work order key features: Send a request or work order with SMS (Short Text Message) Send a request or work order with fax Send a request or work with e-mail Send a request or work order as a Microsoft Outlook Task On-line access with a mobile web browser like Microsoft Pocket Internet Explorer or a standard mobile phone

The Facilities Management operation requires continuous benchmarking and evaluation against agreed targets. Capability™ FM Dashboard and reports will present you this information in a timely fashion.

Based on experience we use a model simple enough to work in the day-to-day operations of Facilities Management yet powerful enough to fulfil the reporting and evaluation needs. Facilities Management is viewed from four perspectives; economic/financial, operational, customer/service level and strategical:

• Economic/Financial perspective – volumes and cost of delivered services
• Operational perspective – how much of the services can be produced by own staff and how much must be procured. Operational efficiency.
• Customer perspective – how well are targets being met in terms of Service Level Agreement (SLA)
• Strategic perspective -  benchmarking with other organizations

Capability™ FM Dashboard and reports brings built-in standard reports, possibility of custom made reports as well as a web based dashboard feature, presenting users with up-to-date key performance indexes and other critical information.

Key indexes include: Workload, visitors, calls etc Staffing Requests statistics SLA performance Space utilazation Conference room utilization Performance Quality Cost